**Managing Difficult Conversations - Perth**

**Managing Difficult Conversations - Perth**

You know that sinking feeling when you see that colleague's name pop up in your calendar for a "quick chat"? Or when you're walking back from lunch and your manager gives you that look that says "we need to talk"? Yeah, we've all been there. Whether it's addressing poor performance, dealing with workplace tension, or navigating those awkward moments when someone's just not pulling their weight, difficult conversations are part of working life. The problem is, most of us would rather hide under our desks than face them head-on.

Here's the thing though - avoiding these conversations doesn't make them go away. It just makes them worse. That passive-aggressive email thread that's been going for three weeks? The team member who keeps missing deadlines but no one's addressing it? The client who's becoming increasingly demanding? These situations fester when we don't tackle them directly. And let's be honest, most of us never learned how to have these conversations properly because, well, nobody taught us.

This training is about changing that. You'll learn how to approach difficult conversations with confidence instead of dread, how to stay calm when emotions run high, and how to actually resolve issues rather than just going through the motions. We're talking real workplace scenarios here - like when Sarah from accounts keeps interrupting everyone in meetings, or when your direct report consistently delivers work that's just not up to standard, or when you need to tell a long-term client their requests are becoming unreasonable.

You'll discover practical techniques for managing difficult conversations that actually work in the real world, not just in textbooks. We'll cover how to prepare for these discussions (because winging it rarely works), how to keep things professional when the other person gets defensive, and how to follow up afterwards to make sure nothing falls through the cracks. Plus, you'll learn to recognise your own triggers and communication patterns that might be making these situations harder than they need to be.

**What You'll Learn**

You'll walk away knowing exactly how to structure a difficult conversation from start to finish, including what to say in those first crucial moments that set the tone for everything else. We'll show you how to listen actively (not just wait for your turn to talk), how to ask questions that actually get to the heart of the issue, and how to stay focused on solutions rather than getting bogged down in blame. You'll also learn how to handle different personality types - from the person who shuts down completely to the one who gets angry and defensive.

We'll practice real scenarios you might face, like addressing attendance issues, giving constructive feedback that doesn't crush someone's spirit, dealing with conflict between team members, and having those conversations about workload and expectations that everyone seems to dance around. You'll also learn when to involve HR or management, and when you can handle things yourself.

**The Bottom Line**

After this training, you'll actually look forward to clearing the air instead of letting problems simmer. You'll have the tools to address issues before they become major dramas, and the confidence to speak up when something needs to be said. Your relationships at work will improve because you'll know how to communicate openly and honestly without creating more conflict. Plus, you'll save yourself hours of stress and frustration by dealing with problems directly instead of hoping they'll magically resolve themselves. This isn't about becoming confrontational - it's about becoming effective at conflict resolution for the real world where people actually have to work together afterwards.